Winterton Medical Centre - Help Index
HOW TO REGISTER WITH THE PRACTICE
Please call at the reception desk of the surgery you intend to attend. The receptionist will give you a registration form and a health questionnaire to complete. Please complete these as soon as possible and return them to the surgery. You will then be given a registration appointment for all members of your family over 5 years of age. This will give you the opportunity to discuss any current health problems. Please bring details of any medication you are currently taking with you.
Every patient has a basic right to express a preference to be treated by a GP of their choosing within the practice. Where this is not so we will record this electronically. Patients expressing such a preference should understand that asking to see a named GP could well involve a longer wait. This is especially so given holidays, sickness, training courses and other factors.
APPOINTMENTS
Call or telephone during office hours. Please book a separate appointment for each member of the family who is coming.
All new patients will be offered a registration interview. It is normally possible to offer an appointment with a doctor for non-urgent cases within 24 hours.
If you wish to see a particular doctor, it is advisable to make an appointment well in advance.
In accordance with the Patient’s Charter, urgent cases will be seen that day by the duty doctor.
Broadly speaking urgent cases are serious, sudden and severe conditions that have arisen recently, which will not wait until you can see your usual doctor. Urgent appointments on the same day are reserved for these cases so please expect to make a routine appointment up to 3 days in advance. Also, you would normally be seen within 15 minutes of your appointment time. Where this is not possible an explanation will be given.
The main surgery for this medical practice is at Winterton.
A range of procedures are provided at the Winterton Surgery and it may be necessary for patients living in the surrounding villages to travel to Winterton on occasions to access these services, eg surgical, asthma, immunisation and baby clinics.
It will always be necessary for patients to travel to Winterton for treatment if necessary when the Burton Surgery is closed, eg on Tuesday afternoons or during holiday periods. Winterton Surgery telephone no: 01724 732202.
NEW TELEPHONE SYSTEM - PATIENT PARTNER
You can now book, check or change an appointment 24 hours a day, 7 days per week, by using our automated telephone system. All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.
When you telephone the surgery, select the option for the automated booking service and then follow the simple instructions. It is easy - just listen and follow the options given to you.
NOTE: Please inform us if you change your telephone numbers - your home and mobile.
CONSULTATIONS
All doctors consult during the week between 9.00 am and 6.00 pm by appointment. URGENT cases can be seen at the surgery. When your doctor is not available, continuing care is provided by the other doctors and (occasionally from time to time) by locums.
If you are over 75 years of age and you do not have regular check ups by the doctor or nurse for any ongoing conditions you can telephone the surgery for a consultation to discuss any health issues you may have.
NURSE APPOINTMENTS
Patients can book an appointment for the practice nurse up to 24 hours in advance. For patients who wish to organise appointments in advance pre-bookable appointments will still remain available. This system is monitored carefully and evaluated. An appointment may be booked with the nurse for suture removal, ear syringing, blood tests, dressings, immunisation, cervical smears etc, during surgery hours Monday to Friday.
CANCELLATIONS
If you cannot keep your appointment, please notify the surgery as soon as possible as we can offer the appointment to someone else. We have an average of 70 patients per month who do not attend for their appointments. This is equivalent to 3.5 full surgeries.
MINOR INJURIES
Winterton Medical practice do no provide a minor injuries service. If you experience a minor injury please attend the Accident and Emergency department at Scunthorpe General Hospital for treatment.
PRACTICE NURSES
We employ a nurse practitioner, 7 Practice Nurses and Phlebotomist to provide a comprehensive range of nursing services. They will assist the doctors with various operations and procedures.
If you have any queries or complaints about the practice nursing services, please contact the Practice Nurse Manager.
NURSE PRACTITIONER
The Practice Nurse Manager, Kim Basu, has a Master's degree which enables her to work as a nurse practitioner.
Kim operates a telephone advice service. If you do not feel you need to come in to the surgery for an appointment, but would like advice regarding a minor illness/complaint, Kim also runs a surgery every morning for patient with a range of urgent problems. With appointments usually available the same day (these are available to book from 2 pm the previous day). Kim can deal with a range of minor ailments such as coughs, colds, earaches, skin problems, sore throats, chest infections, urine infections, diarrhoea and sickness, vaginal discharge/irritation, eye infections, insect bites/stings and hay fever. A leaflet giving further details is available in the surgery.
GENERAL PRACTICE “OUT OF HOURS SERVICE”
If you have an urgent medical problem which cannot wait until the surgery is next open, you should call the usual surgery number 732202. A recorded message will give you the number of the GP Emergency Centre situated at the hospital (Tel no: 01724 290444). Please remember this service should only be used for emergencies.
Your call will be answered by a trained nurse who will either advise you how to manage the problem, advise you to go to the centre or ask the doctor on duty to assess whether a home visit or direct admission to hospital is more appropriate. Please note your call may be recorded. It is up to the doctor to decide where and when it is appropriate for you to be seen.
NHS DIRECT
NHS Direct operates a confidential 24 hour help and advice line and will make sure you are given appropriate advice or directed to the right healthcare service. NHS Direct also hold information on local GP, dental and pharmacy services. The telephone number is 0845 4647. Web site: www.nhsdirect.nhs.uk.
HOME VISITS
Visiting patients at home is very time consuming – we can see three or four patients in the surgery in the time it takes to see one person at home. It is often difficult to examine you properly at home, difficult to carry out tests and our surgery equipment is obviously not available. We can give you a much better service if you come to the surgery. If you lack transport, please ask friends or family to help. We do have evening appointments available when many people have finished work and may be able to bring you. By making every effort to come to the surgery you help us greatly to provide a better service for all our patients. Visits to patients’ homes will be made at the doctors’ discretion. Requests should be made between 9.00 am and 10.00 am. Genuine emergencies will be accepted at all times.
COMMUNITY NURSES
They are based at the practice and they visit patients who are unable to attend the surgery within the practice area and can be contacted on the Community Nurse Answer phone (01724) 734801.
HEALTH VISITORS
There are 2 health visitors available to advise you on all matters relating to your family’s health. You can contact them direct on telephone number (01724) 732630 or via the practice.
MIDWIVES
Midwives can be contacted by ringing (01724) 282282 and asking for the “A” team.
Midwives Maternity Services Tel No: 01652 660052
PRACTICE STAFF
There are over 35 full and part-time staff employed by the practice:
CONFIDENTIALITY
We provide a confidential service to all our patients, including under 16 years. This means that you can tell others about this visit, but we won’t. The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from very serious harm. We would always try to discuss this with you first. If you are being treated elsewhere – for example at a hospital – it is best if you allow the doctor or nurse to inform the practice of any treatment you are receiving. If you have any worries about confidentiality, please feel free to ask the practice manager.
QUALITY OF SERVICE
We always try to give you the best services possible but there may be times when you feel this has not happened.
We have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if you are acting on their behalf.
We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to pursue the issue, we will direct you to the appropriate authorities who will be able to help you.
COMPUTER
The practice is fully computerised to ensure a speedy, efficient service. Each patient has a personal identity number (PIN) which identifies them. It is useful particularly for ordering repeat prescriptions, so please quote this number when doing so.
TRAINING
The practice has doctors attached to it, usually for 6 months, for post-graduate training. These doctors are fully qualified and are gaining experience before becoming full-time general practitioners.
Occasionally you may be asked if you would take part in video consultations. You can choose if you wish to participate or not.
MEDICAL STUDENTS
At times you may be introduced to medical students who are training at a University. They are gaining experience under the direction of a partner in the practice. If you have any objection to their being involved with your care you have only to tell the doctor or the receptionist.
DISPENSING ARRANGEMENTS
How to order your repeat prescription
Please order your repeat prescription from the surgery using your computer printout attached to your last issue of medication.
You can order your repeats by bringing your printout to the reception desk:
If you live in Winterton your prescription will be dispensed by a pharmacist. You can collect your paper prescription from the surgery and take it to the pharmacist of your choice or we can arrange for your medication to be dispensed by Sedgemill Pharmacy.
Urgent Prescriptions:
If you do require anything urgently please either present your prescription to the dispensary or contact a member of staff at the surgery who will check if we have the item you require in stock.
OBTAINING MEDICINES
Out of Hours:
If you do need to have a prescription dispensed when the surgery is closed please check the local newspaper or telephone NHS Direct on telephone no 0845 4647 for the duty pharmacy in Scunthorpe or Barton-upon-Humber.
PRIVATE PRESCRIPTIONS
There may be a need for the doctor to issue you with a private prescription if the service you require is not covered by the NHS. The practice can provide a dispensing service for these prescriptions (please enquire at either reception or dispensary).
There will be a charge for these services.
MEDICATION REVIEWS
If you are on the contraceptive pill, contraceptive injection or tablets for your blood pressure our practice nurses can do your 6 monthly or yearly review and update your medication.
For most other medication reviews the Nurse Practitioner can see you.
PREMISES
The main surgery has been purpose-built by the doctors to meet the requirements of all disabled patients and to accommodate the wide range of services available for your use.
Please do not use the doctors’ or staff parking spaces or the spaces reserved for disabled patients (unless you have a disabled badge). Please use the car park and not Manlake Avenue wherever possible.
SERVICES
All the doctors provide maternity, contraceptive and general medical services. Other services provided include: Minor Operations, Diabetic and Travel Clinics, Medical Reports and Examinations.
TRAVEL SERVICES
The practice provides services for patients travelling abroad. Please contact reception well in advance of your travel date (at least 4 to 6 weeks). Details will be needed of dates of travel, all towns and countries to be visited, and any allergies.
We are a registered Yellow Fever immunisation centre.
There may be a charge for some travel vaccinations.
FLU VACCINATION CLINICS
We hold flu vaccination clinics at both Winterton and Burton surgeries in October each year.
To book your appointment:
Use the automated telephone system or call in at either surgery.
We begin booking these appointments in mid August each year. Clinics are usually held in October.
You are entitled to a Flu Vaccination if:
CHILD HEALTH CLINICS and HEALTH VISITORS
The health visitors can provide advice and support on a wide range of issues, including referral to other agencies where appropriate. These include the following issues: 1) Parenting such as breast/bottle feeding, growth, colic, weaning, minor ailments, sleep, speech, hearing, immunisations, behaviour management, potty training, general development, child care and child protection issues. 2) Personal problems such as postnatal depression, bereavement, housing difficulties, disabilities, financial difficulties and relationship difficulties.
Health Visitor direct telephone: 01724 732630. Your health visitors are usually available Monday to Friday day time on their direct line. If no health visitor is available please leave a short message on the answer phone and they will contact you as soon as possible. Child health clinics are held at Winterton Surgery every Friday from 1 pm to 3 pm. Immunisation clinic at Winterton surgery for 0-5 years old only – appointment only 2.30 pm-5.00 pm each Wednesday.
WELL BABY CLINIC
This includes development assessment, vaccinations, and general advice on feeding care. This is held at 1.00 pm – 3.00 pm on Friday afternoons by the Health visitors.
Pre-school boosters are done by the practice nurse. School leaving boosters are done by the school nurse.
PHYSIOTHERAPY
Patients are referred to this clinic by their GP.
The clinic is held regularly each week. The Physiotherapist can be contacted via the surgery reception.
CHIROPODY CLINIC
This is organised by the Community Trust’s Senior Chiropodist who you can contact on telephone no: (01724) 294800.
BREAST SCREENING
This service is provided for female patients aged 50-64 years every 3 years. Patients can request a self referral after 64 years of age.
CERVICAL SMEAR TESTS
Cervical smear clinics are held regularly by the nurses. Please make an appointment with the practice nurse for a cervical smear when required.
REFERRAL TO THE HOSPITAL CONSULTANTS
If your GP thinks you need further advice re management of your condition, he may refer you to a Hospital Consultant for his opinion. We can refer you through the “Choose and Book” system which allows you the opportunity to arrange your own appointment at a time which suits you. Please ask the doctor who has made the decision to refer you for more information.
SPEECH THERAPY
This is organised by the Community Trusts’ speech therapist – Telephone no (01724) 298100.
PRACTICE AREA
We provide care for patients from a large rural area of approximately 40 square miles to the north of Scunthorpe. Our boundaries include the South Bank of the Humber to the North, Flixborough to the West, the Bridge at South Ferriby to the East and Appleby railway crossing to the South. This care is provided from two centres, the main surgery in Winterton and a branch surgery at Burton.
ABUSIVE OR VIOLENT PATIENTS
It is an unfortunate fact of life that we are being subjected to more incidents of patients being abusive or threatening violence towards us or our staff. We will not tolerate this kind of behaviour and such patients will be removed from the list. In serious cases we will involve the police.
CHANGE OF PERSONAL DETAILS
You should inform the practice of any change in address, telephone number, change of name, etc so that we can update our records. We may need to contact you on occasions!
Please help your doctor
Did you know GPs are no longer required to countersign your passport or driving licence application form? Opticians, dentists, civil servants, religious ministers, bank and building society officials and many other professionals can also do this for you.
Did you know you don’t need a sick note if you are off work for less than seven days? You can self-certify – contact your personnel office at work for details.
For general health advice and information go to:
A
B
C
|
HOW TO REGISTER WITH THE PRACTICE
Please call at the reception desk of the surgery you intend to attend. The receptionist will give you a registration form and a health questionnaire to complete. Please complete these as soon as possible and return them to the surgery. You will then be given a registration appointment for all members of your family over 5 years of age. This will give you the opportunity to discuss any current health problems. Please bring details of any medication you are currently taking with you.
Every patient has a basic right to express a preference to be treated by a GP of their choosing within the practice. Where this is not so we will record this electronically. Patients expressing such a preference should understand that asking to see a named GP could well involve a longer wait. This is especially so given holidays, sickness, training courses and other factors.
APPOINTMENTS
Call or telephone during office hours. Please book a separate appointment for each member of the family who is coming.
All new patients will be offered a registration interview. It is normally possible to offer an appointment with a doctor for non-urgent cases within 24 hours.
If you wish to see a particular doctor, it is advisable to make an appointment well in advance.
In accordance with the Patient’s Charter, urgent cases will be seen that day by the duty doctor.
Broadly speaking urgent cases are serious, sudden and severe conditions that have arisen recently, which will not wait until you can see your usual doctor. Urgent appointments on the same day are reserved for these cases so please expect to make a routine appointment up to 3 days in advance. Also, you would normally be seen within 15 minutes of your appointment time. Where this is not possible an explanation will be given.
The main surgery for this medical practice is at Winterton.
A range of procedures are provided at the Winterton Surgery and it may be necessary for patients living in the surrounding villages to travel to Winterton on occasions to access these services, eg surgical, asthma, immunisation and baby clinics.
It will always be necessary for patients to travel to Winterton for treatment if necessary when the Burton Surgery is closed, eg on Tuesday afternoons or during holiday periods. Winterton Surgery telephone no: 01724 732202.
NEW TELEPHONE SYSTEM - PATIENT PARTNER
You can now book, check or change an appointment 24 hours a day, 7 days per week, by using our automated telephone system. All you need to use this new technology is a touch-tone telephone, your contact telephone number and date of birth.
When you telephone the surgery, select the option for the automated booking service and then follow the simple instructions. It is easy - just listen and follow the options given to you.
NOTE: Please inform us if you change your telephone numbers - your home and mobile.
CONSULTATIONS
All doctors consult during the week between 9.00 am and 6.00 pm by appointment. URGENT cases can be seen at the surgery. When your doctor is not available, continuing care is provided by the other doctors and (occasionally from time to time) by locums.
If you are over 75 years of age and you do not have regular check ups by the doctor or nurse for any ongoing conditions you can telephone the surgery for a consultation to discuss any health issues you may have.
NURSE APPOINTMENTS
Patients can book an appointment for the practice nurse up to 24 hours in advance. For patients who wish to organise appointments in advance pre-bookable appointments will still remain available. This system is monitored carefully and evaluated. An appointment may be booked with the nurse for suture removal, ear syringing, blood tests, dressings, immunisation, cervical smears etc, during surgery hours Monday to Friday.
CANCELLATIONS
If you cannot keep your appointment, please notify the surgery as soon as possible as we can offer the appointment to someone else. We have an average of 70 patients per month who do not attend for their appointments. This is equivalent to 3.5 full surgeries.
MINOR INJURIES
Winterton Medical practice do no provide a minor injuries service. If you experience a minor injury please attend the Accident and Emergency department at Scunthorpe General Hospital for treatment.
PRACTICE NURSES
We employ a nurse practitioner, 7 Practice Nurses and Phlebotomist to provide a comprehensive range of nursing services. They will assist the doctors with various operations and procedures.
If you have any queries or complaints about the practice nursing services, please contact the Practice Nurse Manager.
NURSE PRACTITIONER
The Practice Nurse Manager, Kim Basu, has a Master's degree which enables her to work as a nurse practitioner.
Kim operates a telephone advice service. If you do not feel you need to come in to the surgery for an appointment, but would like advice regarding a minor illness/complaint, Kim also runs a surgery every morning for patient with a range of urgent problems. With appointments usually available the same day (these are available to book from 2 pm the previous day). Kim can deal with a range of minor ailments such as coughs, colds, earaches, skin problems, sore throats, chest infections, urine infections, diarrhoea and sickness, vaginal discharge/irritation, eye infections, insect bites/stings and hay fever. A leaflet giving further details is available in the surgery.
GENERAL PRACTICE “OUT OF HOURS SERVICE”
If you have an urgent medical problem which cannot wait until the surgery is next open, you should call the usual surgery number 732202. A recorded message will give you the number of the GP Emergency Centre situated at the hospital (Tel no: 01724 290444). Please remember this service should only be used for emergencies.
Your call will be answered by a trained nurse who will either advise you how to manage the problem, advise you to go to the centre or ask the doctor on duty to assess whether a home visit or direct admission to hospital is more appropriate. Please note your call may be recorded. It is up to the doctor to decide where and when it is appropriate for you to be seen.
NHS DIRECT
NHS Direct operates a confidential 24 hour help and advice line and will make sure you are given appropriate advice or directed to the right healthcare service. NHS Direct also hold information on local GP, dental and pharmacy services. The telephone number is 0845 4647. Web site: www.nhsdirect.nhs.uk.
HOME VISITS
Visiting patients at home is very time consuming – we can see three or four patients in the surgery in the time it takes to see one person at home. It is often difficult to examine you properly at home, difficult to carry out tests and our surgery equipment is obviously not available. We can give you a much better service if you come to the surgery. If you lack transport, please ask friends or family to help. We do have evening appointments available when many people have finished work and may be able to bring you. By making every effort to come to the surgery you help us greatly to provide a better service for all our patients. Visits to patients’ homes will be made at the doctors’ discretion. Requests should be made between 9.00 am and 10.00 am. Genuine emergencies will be accepted at all times.
COMMUNITY NURSES
They are based at the practice and they visit patients who are unable to attend the surgery within the practice area and can be contacted on the Community Nurse Answer phone (01724) 734801.
HEALTH VISITORS
There are 2 health visitors available to advise you on all matters relating to your family’s health. You can contact them direct on telephone number (01724) 732630 or via the practice.
MIDWIVES
Midwives can be contacted by ringing (01724) 282282 and asking for the “A” team.
Midwives Maternity Services Tel No: 01652 660052
PRACTICE STAFF
There are over 35 full and part-time staff employed by the practice:
- 1 Practice Manager
- 1 Practice Nurse Manager/Nurse Practitioner
- 4 Practice Nurses
- 3 Phlebotomists
- 3 Secretaries
- 10 Receptionists/Admin staff
- 1 Dispensary Manager
- 8 Dispensers
- 1 Dispensing Assistant
- 3 Caretakers/cleaners
CONFIDENTIALITY
We provide a confidential service to all our patients, including under 16 years. This means that you can tell others about this visit, but we won’t. The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from very serious harm. We would always try to discuss this with you first. If you are being treated elsewhere – for example at a hospital – it is best if you allow the doctor or nurse to inform the practice of any treatment you are receiving. If you have any worries about confidentiality, please feel free to ask the practice manager.
QUALITY OF SERVICE
We always try to give you the best services possible but there may be times when you feel this has not happened.
We have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if you are acting on their behalf.
We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed. We hope that you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to pursue the issue, we will direct you to the appropriate authorities who will be able to help you.
COMPUTER
The practice is fully computerised to ensure a speedy, efficient service. Each patient has a personal identity number (PIN) which identifies them. It is useful particularly for ordering repeat prescriptions, so please quote this number when doing so.
TRAINING
The practice has doctors attached to it, usually for 6 months, for post-graduate training. These doctors are fully qualified and are gaining experience before becoming full-time general practitioners.
Occasionally you may be asked if you would take part in video consultations. You can choose if you wish to participate or not.
MEDICAL STUDENTS
At times you may be introduced to medical students who are training at a University. They are gaining experience under the direction of a partner in the practice. If you have any objection to their being involved with your care you have only to tell the doctor or the receptionist.
DISPENSING ARRANGEMENTS
How to order your repeat prescription
Please order your repeat prescription from the surgery using your computer printout attached to your last issue of medication.
You can order your repeats by bringing your printout to the reception desk:
- Tick clearly the item you require on the printout.
- Please state where you would like to collect the medication from Winterton or Burton-upon-Stather.
- Telephone: (01724) 732205 for collection at Winterton or
- (01724) 720100 for collection at Burton
- Quote the number at the top of your computer printout
- State your name
- The medication required.
- We require a minimum of 48 working hours notice when ordering your repeat prescriptions or longer if possible. Weekends and Bank Holidays are not counted as working days.
- At Bank Holidays and Christmas please allow a minimum of three working days.
If you live in Winterton your prescription will be dispensed by a pharmacist. You can collect your paper prescription from the surgery and take it to the pharmacist of your choice or we can arrange for your medication to be dispensed by Sedgemill Pharmacy.
Urgent Prescriptions:
If you do require anything urgently please either present your prescription to the dispensary or contact a member of staff at the surgery who will check if we have the item you require in stock.
OBTAINING MEDICINES
Out of Hours:
If you do need to have a prescription dispensed when the surgery is closed please check the local newspaper or telephone NHS Direct on telephone no 0845 4647 for the duty pharmacy in Scunthorpe or Barton-upon-Humber.
PRIVATE PRESCRIPTIONS
There may be a need for the doctor to issue you with a private prescription if the service you require is not covered by the NHS. The practice can provide a dispensing service for these prescriptions (please enquire at either reception or dispensary).
There will be a charge for these services.
MEDICATION REVIEWS
If you are on the contraceptive pill, contraceptive injection or tablets for your blood pressure our practice nurses can do your 6 monthly or yearly review and update your medication.
For most other medication reviews the Nurse Practitioner can see you.
PREMISES
The main surgery has been purpose-built by the doctors to meet the requirements of all disabled patients and to accommodate the wide range of services available for your use.
Please do not use the doctors’ or staff parking spaces or the spaces reserved for disabled patients (unless you have a disabled badge). Please use the car park and not Manlake Avenue wherever possible.
SERVICES
All the doctors provide maternity, contraceptive and general medical services. Other services provided include: Minor Operations, Diabetic and Travel Clinics, Medical Reports and Examinations.
TRAVEL SERVICES
The practice provides services for patients travelling abroad. Please contact reception well in advance of your travel date (at least 4 to 6 weeks). Details will be needed of dates of travel, all towns and countries to be visited, and any allergies.
We are a registered Yellow Fever immunisation centre.
There may be a charge for some travel vaccinations.
FLU VACCINATION CLINICS
We hold flu vaccination clinics at both Winterton and Burton surgeries in October each year.
To book your appointment:
Use the automated telephone system or call in at either surgery.
We begin booking these appointments in mid August each year. Clinics are usually held in October.
You are entitled to a Flu Vaccination if:
- You are over 65 years of age (born before 01/04/1944)
- Have had a flu vaccination previously for a chronic health problem
CHILD HEALTH CLINICS and HEALTH VISITORS
The health visitors can provide advice and support on a wide range of issues, including referral to other agencies where appropriate. These include the following issues: 1) Parenting such as breast/bottle feeding, growth, colic, weaning, minor ailments, sleep, speech, hearing, immunisations, behaviour management, potty training, general development, child care and child protection issues. 2) Personal problems such as postnatal depression, bereavement, housing difficulties, disabilities, financial difficulties and relationship difficulties.
Health Visitor direct telephone: 01724 732630. Your health visitors are usually available Monday to Friday day time on their direct line. If no health visitor is available please leave a short message on the answer phone and they will contact you as soon as possible. Child health clinics are held at Winterton Surgery every Friday from 1 pm to 3 pm. Immunisation clinic at Winterton surgery for 0-5 years old only – appointment only 2.30 pm-5.00 pm each Wednesday.
WELL BABY CLINIC
This includes development assessment, vaccinations, and general advice on feeding care. This is held at 1.00 pm – 3.00 pm on Friday afternoons by the Health visitors.
Pre-school boosters are done by the practice nurse. School leaving boosters are done by the school nurse.
PHYSIOTHERAPY
Patients are referred to this clinic by their GP.
The clinic is held regularly each week. The Physiotherapist can be contacted via the surgery reception.
CHIROPODY CLINIC
This is organised by the Community Trust’s Senior Chiropodist who you can contact on telephone no: (01724) 294800.
BREAST SCREENING
This service is provided for female patients aged 50-64 years every 3 years. Patients can request a self referral after 64 years of age.
CERVICAL SMEAR TESTS
Cervical smear clinics are held regularly by the nurses. Please make an appointment with the practice nurse for a cervical smear when required.
REFERRAL TO THE HOSPITAL CONSULTANTS
If your GP thinks you need further advice re management of your condition, he may refer you to a Hospital Consultant for his opinion. We can refer you through the “Choose and Book” system which allows you the opportunity to arrange your own appointment at a time which suits you. Please ask the doctor who has made the decision to refer you for more information.
SPEECH THERAPY
This is organised by the Community Trusts’ speech therapist – Telephone no (01724) 298100.
PRACTICE AREA
We provide care for patients from a large rural area of approximately 40 square miles to the north of Scunthorpe. Our boundaries include the South Bank of the Humber to the North, Flixborough to the West, the Bridge at South Ferriby to the East and Appleby railway crossing to the South. This care is provided from two centres, the main surgery in Winterton and a branch surgery at Burton.
ABUSIVE OR VIOLENT PATIENTS
It is an unfortunate fact of life that we are being subjected to more incidents of patients being abusive or threatening violence towards us or our staff. We will not tolerate this kind of behaviour and such patients will be removed from the list. In serious cases we will involve the police.
CHANGE OF PERSONAL DETAILS
You should inform the practice of any change in address, telephone number, change of name, etc so that we can update our records. We may need to contact you on occasions!
Please help your doctor
Did you know GPs are no longer required to countersign your passport or driving licence application form? Opticians, dentists, civil servants, religious ministers, bank and building society officials and many other professionals can also do this for you.
Did you know you don’t need a sick note if you are off work for less than seven days? You can self-certify – contact your personnel office at work for details.
For general health advice and information go to:
- www.nhsdirect.nhs.uk
- NHS Direct Interactive on digital satellite TV by pressing the interactive button on your remote control.
- The NHS Direct self-help guide at the back of your Thomson Local directory.
- NHS Direct on 0845 4647
- Your nearest NHS Walk-in Centre.
- Events
- Leisure Time
- Local Interest
- Notice Board
- Organisations
- Sports Clubs
- Twinning
- Youth
- Adult Education
- Budgeting
- Bus to Brigg
- Fire Service
- Emergency Plan
- Flood Aid
- Funding
- Household Recycling Centre (Skips)
- Local Strategic Partnership
- Medical Centre
- Police
- Traveline - Public Transport Information
 |
 |
 |
 |
 |
 |
 |